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"the only gripe i can think of is the thickness off the camera connections especially the internet one"

"initial setup is a little complicated but if you follow the instructions carefully then it works the only issue being that the cameras need a 2"

"once up the camera is easy to set up with the downloadable app qr code supplied and the images are as good as i have seen on some more expensive cameras"

"i put an sd card into it which it quickly used the memory on you should be able to clear the card from the app but that doesn’t seem to work it gives an error message every time"

"the only problem i had was that i had to position the camera very close to the router as the camera kept dropping out even though the wifi signal showed 57% and that this was a good signal"

"cloud storage lasts for a 14 day trial then it is a very expensive subscription per camera"

"only minor issue found so far is that one sd card of two wouldn't 'mount' meaning it required manually reformatting on my pc but was soon sorted and have had no further issues with it"

"so we had a spate of tyre damages to cars outside the house so decided to get a good quality night vision camera to use as a deterrent to further problems"

"feel free to waste your money you really would be better getting a wired unit with a centrally controlled hard drive all at home as that will run for years with no issues"

"the night vision is not very good but you still see so for me it’s awesome"

"also to subscribe to the motion data as the camera doesn't always get a photo of the trigger but will record it!"

"the camera whilst working was a fairly good product for the price paid the problem & the reason of the low rating is due to the customer support while the support for set up alone was good the issue with support for returning a faulty unit is a complete nightmare"

"the motion detection on the camera is a complete waste of time and will just alert you every couple of minutes even when there is absolutely nothing there so i had this disabled the whole time i owned the camera which is a really big disadvantage!"

"i don't know how it would work in total darkness but for me it's fine"

"the people with wifi issues either don't know what they are doing or have crap routers"

"it’s just incredibly frustrating"

"there is a time delay when watching on my phone but that is to be expected with all devices of this type"

"as soon as they do this i will be buying!"

"you would either have to get a memory card to record continuous but then in the event of it being stolen you have list all the footage or pay £8 a month for 24 7 recording to the cloud"

"the camera itself isn't bad by any means and especially for £40 however the biggest fault i have with it is the connection and even though i have a wifi extender literally less than 4 metres away from the camera really the connection is still garbage half the time it says the camera isn't on which is rubbish because i know it's on it's just the connection is so terrible"

"i still need to play with the settings much more to get it all right as i am getting alerts for every drop of rain that falls at the moment and that’s on the lowest sensitivity setting"

"i like that you can add a micro sd card in and it will record everything for you but setting these up can be tideious and frustrating"

"after lengthy and unsuccessful attempts to contact the company direct located in china with no apparent uk agent i was informed robotically via e mail chat that it only worked at 2"

"the only reason i give this 4 stars is because of the storage issue with multiple devices not being available"

"but it is not designed to be a high end 8 mega pixel camera with all the transmission and storage issues that you would come up against"

"the camera body is ok mostly plastic so will either fall apart or last until the next millennium"

"so we have power it's a standard dc connector and massive extension cables are cheaply available through amazon lan with an indicator led built in again a 25m run is easily purchased but even longer can be made cheaply and thirdly a weatherproof wifi reset button: i default away from wifi but recognise the brilliant innovation this option is just try getting up a ladder and removing the access plate to locate a tiny black button inside the body of the unit "

"honestly can't fault this especially as we got it when it was on offer"

"i got so fed up with various things going wrong such as the picture freezing that i thought i’ll sort it out tomorrow"

"using ethernet wired connection was not a major issue"

"i had issues setting up wifi connection but it turned out to be user error my end"

"setting up the wifi so as to use without the rj45 cable was my main gripe"

"months on still regular problems when it should just work it's unreliable bottom line in a product where reliability is critical we had an issue with car break inns and low and behold despite paying for the 24 7 service"

"seems good value for money but the costs to subscribe to cloud services are not clear at the outset so i guess the low product price is balanced with the annual fees to subscribe"

"not everybody realises you can make 3 or 4 adjacent holes to create a larger one it leaves me thankful that we share a world with folk like that because it means i still have a job"

"i thought the picture quality would be rubbish but it's really not"

"get the awful feeling that its spying on us"

"had this arrive today after looking around alot i found this on offer with an added amazon discount code it didnt work out to be cheapest but looked to be best value anyway when it arrived i opened it up and theres everything you need besides a drill and screwdriver to fit it actually included the corrected masonry drill bit for the plugs anyway about 10mins later it was installed setting up was very simple"

"even though i set it up with just one square area of motion detection it still picks up loud noises when cars go past"

"and some cameras do lose connection sometimes"

"i am just very disappointed i cannot return the other camera or even request a refund as i have no power adapter to set up the second camera which is now left redundant"

"the camera is ultimately a wi fi camera but there are three annoying wires which you can't easily hide"

"there are video tutorials if your unsure as you setup"

"slight issue with the large network cable as i had to drill a very large hole to get this mounted to the wall so that no cables were showing"

"this made installation harder than need be as the screw heads are so soft they stripped immediately"

"i have had several problems since and sadly they were all caused by me!"

"it becomes expensive at $70 per year per camera"

"obviously the only way you know the camera isnt connected to tour router is when you open the netvue app"

"the instructions which come with it are easy to follow but unfortunately only tell you about installing it & nothing about using it but i found this information on the web"

"we have a particularly awkward outdoor view and cannot see the gate or visitors without going outdoors and round the corner so i decided to be brave and try an outdoor camera although it did seem a bit sci fi and hi tech for our rather basic household"

"only let down is the motion detection it doesn't pick my 6ft frame up but does trigger with flies"

"it takes a lot to impress me and get a security device put into my smart home and this camera has ended a long painful search"

"i’ve only just found a busy electrician to fit my camera"

"i had some trouble connecting these cameras to my wi fi at 1st"

"i have positioned my camera to cover my front garden so i don't want false triggers from the road outside it was very simple to disable the image zones where i don't want a notification then the sensitivity was adjusted with a simple slider"

"so unless you mount the camera under an overhang which shelters the camera from rain or snow then you are going to get a lot of false alerts"

"when it's sunny and cloud cover comes across again it false alarms"

"i've got a major problem trying to figure out how to house these cables"

"easy enough to install but i’ve had constant problems with the cameras stopping functioning when the cards fills up you get no alert this has happened even though it’s supposed to reformat automatically"

"having a built in speaker on the camera is just a bit of fun so far"

"we also pay around £1 a month so we continue to receive video recorded notifications after the free trial ends a tiny amount for piece of mind "

"this is the first issue"

"the device is up to date and never gets unplugged"

"one slight negative is that the mounting screws provided were of a very poor quality"

"disgusting support!"

"my only negative is that it is quite big and obvious on the front of the house"

"only minor issue found so far is that one sd card of two wouldn't 'mount' meaning it required manually reformatting on my pc but was soon sorted and have had no further issues with it"

"downsides motion detection sensitivity in app is not great app could have better features but not the worst either no option to view on laptop pc the drill bit that came with it was really poor quality that broke in less then 10 seconds of using"

"you tighten up some grub screws after adjustment which holds the camera rock solid so there are no false motion detections due to camera wobble "

"i do understand that expecting the wifi to go through two outdoor brick walls is a big ask"

"looks like i was given a returned damaged item"

"i have been a long time user of another brand of wifi camera but kept having connection issues so i though i would give netvue a go prompted by other reviews and there very competitive price"

"this is my second netvue product after purchasing an indoor camera for our babies nursery and this product is just as if not more impressive"

"there is a delay in the live view on the echo comared to the app on galaxy note"

"as there have been a few dubious people around decided on this vigil camera to keep a check out"

"the motion detection issue is now with their research team and i am confident that they will come up with a solution to the sensitivity issue very quickly"

"our postman had a right scare when we suddenly spoke out from it"

"i took another reviewers suggestion of putting all of the wires in a junction box outside as the cables are too bulky as a group to easily put through the wall so i just put the power cable through"

"i wish the motion detection had daily settings for when its active and a greater number of squares to get a more defined area"

"after a while i worked out that the wireless mesh network in my house was a little adva ced for the wifi card in the camera"

"the second and more bothersome is that when i tried to access the sd files in my computer i figured that the video files are in a proprietary format!"

"installation outdoors was pretty easy and took a few small adjustments to get the perfect picture"

"firstly the power wire is woefully short limiting placement unless you add in extension cables"

"everything needed seems to be in the box even down to a masonary drill if you were mounting against brick"

"i bought 2 of these cameras for my mum as she has had some unwelcome visitors looking around her property recently needless to say she hasn't received any problems since!"

"camera feels sturdy and solid has a built in mic to capture sound and also a speaker so you could even scare off unwanted visitors by talking into the app!"

"i would suggest that you carry most of step 4 with the included parts to weatherproof the ethernet connector unless i missed something "

"it was equally easy to pair it with alexa but the results are less satisfactory"

"my only quibble is that the aerial joint is not sufficiently stiff and the aerial flops around rather than standing upright"

"sound from the camera speaker is also good but useless for me as i have mounted the camera too high and cant hear it from the floor"

"installation to its location was easy and i only needed to use a small drill hole to feed the supplied power cable into an outdoor cable box where the power connection together with wifi and ethernet cable not being used in wifi set up and the camera was easily fitted into location a template was provided but i didn't use this"

"finally it’s not value for money and the motion detection when alerting gives a blank error which cannot be seen what it’s picked up"

"i will be buying a second camera 👍🏻 update after a few months: i left my previous review after the first week or so of having the camera after being bribed by netvue with 3 months free subscription to motion detection alerts"

"so this feature got turned off which is one of the reasons i wanted the camera it would notify that there was motion at my door i would ask alexa to show me the front door cam to see who it was then answer the door the whole process was to hit and miss and just takes too long by the time the video comes up the person would have left thinking there is nobody at home"

"the only shortcoming is the software which is limited for retrieving photos and videos from the sd card"

"slight issue with the large network cable as i had to drill a very large hole to get this mounted to the wall so that no cables were showing"

"having read previous reviews i thought very carefully about where i should position it to avoid a difficult installation"

"although a budget buy this camera does everything much more expensive cameras do and netvue appears responsive to customers in developing and improving its software"

"not normaly one who writes reviews however having purchased a number of alleged good external cameras all of which never came up to scratch as reviewed or advertised"

"don't waste your time"

"the camera does drop out of wifi so at times i cant see it on my phone but i've found that this doesn't mean it isn't working as the camera continues to record to the sd card when not connected to wifi so nothing is missed"

"it's younger sibling killed by the same update is going back on an amazon doa return"

"will definitely be buying netvue again if we need more"

"the support from netvue has recently been diabolical"

"i have used indoors netvue and they are great but i did not expect to be amazed by the quality of the outdoors one too"

"there’s also no web interface and support is definitely lacking"

"i have had cctv systems before that were far more expensive and was a little dubious about a camera at such a cheap price and thought that the quality would not be that good"

"by comparison the cheap camera that i replaced kept buffering and losing connection constantly"

"two way communication does work but has slight delay inevitable i guess "

"a real shame because when they first worked they were brilliant but they’ve clearly done something to the firmware that doesn’t play nice now"

"difficult to setup as it only works with 2"

"when this trial add on was removed from software the camera was completely disabled and had to return"

"best of all the power supply requirements are the same as my analogue system so they literally took minutes to swap over"

"but saying that think it would be the same or worse on any other camera"

"the picture quality with these is much better and i actually see the fact they don't record to a central box as a bonus no more hard drive failures!"

"i have had cctv systems before that were far more expensive and was a little dubious about a camera at such a cheap price and thought that the quality would not be that good"

"i have had a few videos which were unable to upload"

"and when it works it randomly goes into buffering every so often"

"have tried adjusting the sensitivity but can't get it to work properly but for a camera of this price i can't complain too much"

"as i had already purchased a netvue wi fi doorbell and been very pleased with it buying the netvue vigil camera s was an obvious next step as they offer sd card recording and playback capability without needing to purchase cloud based storage it’s just a case of mounting the units out of easy reach"

"the following reasons why i could not give it 5 stars: the speaker on the camera is very low level and even though it is installed just above head height you cannot be heard very clearly"

"bought this camera as i have a bad neighbour next to me who keeps damaging my property"

"i still need to play with the settings much more to get it all right as i am getting alerts for every drop of rain that falls at the moment and that’s on the lowest sensitivity setting"

"one subscription should cover more cameras not just one otherwise it gets too expensive"

"at night the problem was the opposite initially there was no motion detection as soon as it was dark although after a couple of weeks of emails back and forth to support they sent through new firmware which resolved this problem"

"which it really shouldn't be to be honest if i could be bothered to take the camera down and send it back i would but i really cant as it was a bit of a task getting it up"

"one thing i would like to say is that it would be nice to have a sealing plug if you are not going to hard wire the broadband side and just use the wifi as it leaves a tiny hole in the cable enterance"

"cover the camera in lens in something i taped a sock around it disconnect the end with the three mounting holes using the hex key provided hold the mount against the wall and drill three smaller holes with a 4mm drill bit take the mount away and open the holes up to fit the rawlplugs"

"you could fit a connection box outside instead of running cable through the wall"

"motion sensor is temperamental wont record our car parking pretty large subject image but will record endless hours of rain"

"the second and more bothersome is that when i tried to access the sd files in my computer i figured that the video files are in a proprietary format!"

"if you need a cost effective way to monitor your home minimal affect on the wifi check from anywhere and has a speaker for interactions with home for example asking someone to leave a parcel somewhere safe "

"installation is not straightforward because you will need a very large hole in wall to pass cable assembly through"

"my only quibble is that the aerial joint is not sufficiently stiff and the aerial flops around rather than standing upright"

"two minor issues though"

"i’ve recently bought several of these netvue 1080p outdoor security cameras as my existing ones from another maker were very unreliable and constantly dropped their wi fi connections"

"one slight negative is that the mounting screws provided were of a very poor quality"

"as soon as is possible this useless ornament will be taken down and replaced with something that actually works!"

"i got the outdoor camera because a number of dogs have gone missing out of peoples gardens and as my house has a dirt road at the side i’m always nervous that one of my fur babies might get stolen"

"already used footage for an incident i did have a problem where just after the time the firmware updates the camera failed i opened a chat at 8am and gave the problem to customer services who passed to technical services who by 9"

"i tried live chat and didn't get anywhere"

"have attached photo in this review"

"night vision is as about as good as ir can get and at this price point it's extremely hard to beat"

"you have to download a small player they made i found in netvue forum and it's awful!"

"killed by the update "

"i'm using a 128gb micro sd card playback is of a high quality and unbroken"

"i’m not using cloud but i am using the sd card the card formats while installed and for a couple of days i’m able to use the camera fine and watch back recordings but then i’m not able to view recordings unless i join cloud for a fee of course"

"for the price paid the camera is excellent i did look around and all the other camera's where more expensive so far i am very pleased the camera picture day or night is excellent and the piece of mind i get from seeing what is going on around my property is great i do live in a very remote area and therefore no traffic passes my house just the occasional rambler"

"cover the camera in lens in something i taped a sock around it disconnect the end with the three mounting holes using the hex key provided hold the mount against the wall and drill three smaller holes with a 4mm drill bit take the mount away and open the holes up to fit the rawlplugs"

"only issue advice is so mount it too high as the spiders are always making webs on the camera and this also can trigger off motion alerts if u have this set up"

"only issue advice is so mount it too high as the spiders are always making webs on the camera and this also can trigger off motion alerts if u have this set up"

"it does work without the cloud subscription but motion detection is rubbish all the time"

"the camera itself isn't bad by any means and especially for £40 however the biggest fault i have with it is the connection and even though i have a wifi extender literally less than 4 metres away from the camera really the connection is still garbage half the time it says the camera isn't on which is rubbish because i know it's on it's just the connection is so terrible"

"my only quibble is that the aerial joint is not sufficiently stiff and the aerial flops around rather than standing upright"

"by comparison the cheap camera that i replaced kept buffering and losing connection constantly"

"the unit showed a solid green light so apparently all connected but the app said the camera is offline"

"but it is not designed to be a high end 8 mega pixel camera with all the transmission and storage issues that you would come up against"

"but the delay is so long"

"cannot fault this bullet cam"

"after a stream of emails to support i am now returning my dead original unit"

"for the price of this camera i would not hesitate to recommend it"

"i guess most of the time the video comes up but sometimes it times out trying to connect"

"i have had cctv systems before that were far more expensive and was a little dubious about a camera at such a cheap price and thought that the quality would not be that good"

"this really is just a case of trial and error and the app offers sensitivity adjustments so you can have it exactly as you want it"

"however there is no way to stop recording except by pulling out the power plug which seems a bit brutal the app should provide for this to prevent file corruption i did try disconnecting power the sd card seemed ok and successfully re mounted on restoring power"

"my only quibble it that the camera is not poe"

"are equally good in many ways but don't record continously"

"unfortunately even after 2 months i didn't receive the free 64gb sd card as mentioned in the package i received after claiming even no reply to my 2 emails"

"compact camera but as this model has an ethernet plug on it you have to drill at least a 12mm hole to get the cable through the wall lots of teething problems but the online chat is instant and they always seem to fix the issues but i'd rather it just ran seamlessly than have any pro lems like dropped signal etc or a tf card that has worked perfectly well in the camera for 2 weeks suddenly is no longer recognised"

"well i've now set it up outside and had tried it on wi fi and on internet cable also as i have a fire stick and alex's i did link it to there account on a good note it works well with the app on a good but bad point as i did not adjust my settings but turned on motion detection it was cool for the first"

"i have unfortunately ended up with a lan connection to my router but as i said earlier this may be my internet supplier issues"

"a real shame because when they first worked they were brilliant but they’ve clearly done something to the firmware that doesn’t play nice now"

"however there is no way to stop recording except by pulling out the power plug which seems a bit brutal the app should provide for this to prevent file corruption i did try disconnecting power the sd card seemed ok and successfully re mounted on restoring power"

"months on still regular problems when it should just work it's unreliable bottom line in a product where reliability is critical we had an issue with car break inns and low and behold despite paying for the 24 7 service"

"one criticism would be the leads should be detachable to get through smaller holes"

"4ghz not 5ghz"

"well i've now set it up outside and had tried it on wi fi and on internet cable also as i have a fire stick and alex's i did link it to there account on a good note it works well with the app on a good but bad point as i did not adjust my settings but turned on motion detection it was cool for the first"

"i am just very disappointed i cannot return the other camera or even request a refund as i have no power adapter to set up the second camera which is now left redundant"

"every day i contact nevue to be told that their “engineers are working on a fix” but that’s been four days now with no progress so i’m sending these back for a refund"

"an sd card not included is required to store images video including motion detection although a paid cloud service is available"

"the motion detection issue is now with their research team and i am confident that they will come up with a solution to the sensitivity issue very quickly"

"but i went to my hubs user login on internet explorer and turned the 5g off so it could connect to the 2"

"had to go through the process twice but it didn’t take long"

"to get footage you need to get a ladder and climb the ladder to the camera unscrew it all to get to the memory card take the memory out put it into your pc get the footage you need then go back up the ladder put the memory card back in screw all the camera back together and as your doing all this your"

"however there is no way to stop recording except by pulling out the power plug which seems a bit brutal the app should provide for this to prevent file corruption i did try disconnecting power the sd card seemed ok and successfully re mounted on restoring power"

"can't really go wrong for the price"

"i recently brought the homecam indoor secuirty cam from the same seller last month and had a few problems with it and these got resolved really well and rapidly because of this i decided to buy a new camera for the outside secuirty of my house"

"my only real criticism is that i would like more control over scheduling the motion detection and they do not work with iftt"

"i was looking for a easy install camera for a while now that would not brake the bank and then my friend showed me the netvue he has i was shocked when he told me how much he payed and all the features the camera qualty is amzing with the movement notafication sent to your phone so you know where ever"

"compact camera but as this model has an ethernet plug on it you have to drill at least a 12mm hole to get the cable through the wall lots of teething problems but the online chat is instant and they always seem to fix the issues but i'd rather it just ran seamlessly than have any pro lems like dropped signal etc or a tf card that has worked perfectly well in the camera for 2 weeks suddenly is no longer recognised"

"you can view the cameras live without signing up to any storage or buying an sd card from the app but you wont be able to record the footage so bare this in mind"

"i wanted this to monitor our back garden as we've had some items "removed" recently and i am delighted with how easy it was to setup and use"

"if the 12v power cord is cut then that's the end of your camera security as there is no battery back up"

"when linking accounts to amazon it would return a load of code and would not link"

"having being a victim of crime and searching the internet for a good but reasonably priced outdoor camera i can honesty say i am pleased with this product"

"bought this camera as i have a bad neighbour next to me who keeps damaging my property"

"so we had a spate of tyre damages to cars outside the house so decided to get a good quality night vision camera to use as a deterrent to further problems"

"what i did not like about it was the setup"

"but now the camera is pointless constantly showing off line constantly needing to format the sd card do not buy this camera!"

"so long as your cameras will be close to your router then it should be fine"

"i had some doing work in my garage while i was away in another country and i was able to view and speak clearly with the"

"no instructions with the camera at all but good website and it appears they have good customer service but i haven't needed it yet!"

"the only slight frustration is that there is large bunch of cables out of the camera body which are redundant if you are using as a wireless device"

"i was sceptical of the signal and thought i'd have issues with the wifi signal dropping out"

"no matter which ever way i tried it would just not stay connected"

"what i did find good that the camera came with all screws wall plugs a masonry drill bit and a hex key to adjust the direction of the camera"

"however there is no way to stop recording except by pulling out the power plug which seems a bit brutal the app should provide for this to prevent file corruption i did try disconnecting power the sd card seemed ok and successfully re mounted on restoring power"

"only hicup is with the alexa app i could not get it to add the skill but when i logged in via netvue on the computer and logged in via a password password reset and not facebook it logged it in and now all working"

"has motion sensor in the app to alert you of movement and captures a screenshot each time in the app no subscripton charge required for this "

"live view works fine which makes it even more disappointing"

"i thought the picture quality would be rubbish but it's really not"

"not sure on cloud and motion upgrade costs as seems a bit excessive but haven’t looked in to this yet"

"you can however scroll back in time and record for whatever period you want as long as you do it before it is overwritten"

"i'm not using motion detection yet because i wanted this primarily to be able to see who is at the front door so i cannot comment on that"

"whatever had blocked the camera reporting in was fixed by the reboot and the camera went live it was also a lot more responsive through the app so my router was the problem here"

"cloud service don’t work as described gives me 100+ notifications that my cat is running around but can’t detect no humans see pictures no marker for humans"

"get in seconds a warning on my iphone and can see what is happening"

"good product and no need for expensive subscriptions either :"

"so this feature got turned off which is one of the reasons i wanted the camera it would notify that there was motion at my door i would ask alexa to show me the front door cam to see who it was then answer the door the whole process was to hit and miss and just takes too long by the time the video comes up the person would have left thinking there is nobody at home"

"only hicup is with the alexa app i could not get it to add the skill but when i logged in via netvue on the computer and logged in via a password password reset and not facebook it logged it in and now all working"

"i don't need the ethernet option but would be useful to those with weak wifi signal great addition!"

"without the costly addons the camera is rubbish in my opinion"

"u still get motion alerts while not subscribing"

"you can zoom into the image on te phone app but the resolution falls off pretty fast as this is only 1080"

"not good not good at all"

"first problem: it seems that each video file is 10 minutes long but there are some space between them some seconds that don't get recorded at all"

"i was delighted after i replaced a defective similar unit from another brand because this device behaved exactly as advertised"

"using the app each stage of the set up is clearly explained and supported by a short demonstration video"

"my only issue is the three cables hanging out of the back of it makes it a little more difficult to install"

"you tighten up some grub screws after adjustment which holds the camera rock solid so there are no false motion detections due to camera wobble "

"i really wanted it to film across my whole driveway but that's more down to me putting the camera in the wrong place"

"connecting to router bt hub was a little frustrating but i expected that as bt is dual banded"

"it has been having trouble loading the live feed but i sure it is a blip and am going to contact customer support if the problem persists"

"pretty easy to set up and worked well for a couple of weeks and then following a firmware update the cameras have been completely useless"

"camera isn't perfect though and a few things could be better might even be the app and not the camera to be honest"

"i made the mistake of cutting the network plug off to help feed the wire through thinking i wouldn't need it as i was using wireless"

"have tried contacting their customer service but received no reply so will try and get a refund somehow"

"actual time attaching camera and cables was minutes only"

"easily hear the birds from back of the house"

"as to the camera once initial issues sorted probably due wifi dropping off without me knowing it is excellent"

"bit of a con showing the camera fitted flush against the wall with no wires showing"

"so therefore i returned it"

"i don't often write reviews but i am quite impressed with this camera"

"i got this one for my back way as there have been some crimes in some other back ways so just like the fact its keeping a eye on my home while i go to work pros easy to set up and helpful app cons just can cut out some times for no reson and picture can be a bit hard to see sometimes but that could be times of the day would get other one for my front way aswell"

"i did have one fail on me recently after 6 months"

"cons: large holes required for installation"

"4ghz wireless not a 5"

"support says that 128gb cards no longer work"

"it is the ethernet socket that determins the size!"

"quite why they didn't do this in the first place i will never know"

"showing 97% signal in the app with no buffering"

"despite what anyone says it will not necessarily be easy to fit"

"4ghz if you don't do this it may be difficult to connect you can switch 5ghz back on after its connected"

"picked up car headlights even though in “blocked” area"

"i've been searching a long time for home security camera's with two way audio to replace my outside ip camera's that don't have audio"

"but cloud storage solves this issue"

"our postman had a right scare when we suddenly spoke out from it"

"at night in ir in rainy day is prone to false positives detects rain drops or snow flakes practically useless so i switched off infra red and rely on pir lamp to detect motion outdoor"

"without the costly addons the camera is rubbish in my opinion"

"you can view anywhere not just when you are on the same local network"

"lots of choices in settings i haven't explored yet"

"this bullet style camera is approx £75 cheaper than my hikvision!"

"please don’t change "

"set up on these cameras couldn't be easier"

"however using the camera to monitor outside motion is hit and miss and certainly not effective with the infra red camera as the light reflects off the windows at night"

"it is beyond frustrating especially when something has been stolen off your driveway which has happened this morning only to find nothing was recorded!"

"even a drill bit for drilling the holes for mounting the camera"

"another desireable feature of the netvue software is that it allows ‘sharing’ this enables me to share all the camera features with my wife and as such she also can manage the settings and receive notifications from the motion alarm"

"i’d like to connect this to my own nas drive or eyespy software but ip address access is not allowed"

"4ghz was better did have trouble connecting to a wifi extender did away with that so eliminated the problem"

"the camera connection has 3 quite bulky wires which would need a really big hole to bring inside"

"this means you only have to drill a small hole through the wall for the power cable and into the back of the junction box"

"at first these seem great but as time wears on they become more and more unreliable"

"i thought the microphone and speaker were going to be a waste of time but i can clearly hear anyone talking at my front door"

"as it wasn't connecting for me they sent a solution to get an update through but still wasn't working"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"the only issue that i envisage might be a problem is the delay before recording starts"

"i spent a long time researching this but it is not clear that you have to buy a base unit which is more expensive than the camera"

"the only problem is there's a 2 second delay from when it detects motion to when it starts to record so you need to consider the camera placement carefully and have a few cameras set to record i"

"also hard to justify the very expensive subscription plans given the poor service"

"the only minor issue is that it takes a few seconds for the signal to initiate the start of monitoring"

"the range on the cameras add further problems to this in that the range can't detect things early enough to wake up fast enough to catch whatever woke it up occasionally you see a foot in the corner but we've had entire cars magically appear without ever driving there because of the delay"

"don't waste your money on this crap"

"only issue the reaction time if the cameras is not very good"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"if you are on holiday you have to get a plane fly home jump in a taxi press a button hope for the best it doesn't always work first time and then get a taxi back to the airport etc"

"absolute rubbish do not waste your money and risk your sanity with any arlo product!"

"good hardware but worst software every seen from a company of this size"

"so in my opinion extremely poor customer service to go with an extremely poor product"

"really disappointed"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"if they don't fix their software problems i don't think they will be around for long"

"when you open the app it takes forever to sync on a 200mbps internet connection "

"i have 6 useless cameras"

"now there is a huge problem with motion detection and ir light activation even when the camera is disarmed"

"li ion batteries do not like cold conditions"

"7 weeks of emails and it turns out that in order to get a replacement i have to pay to return their defective product"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"the setting to "record until activity has stopped" has not worked for the entire time we have had them and forum diving shows it hasnt worked correctly ever and still doesnt work other than if you spend up on the 260 quid cameras that have this feature native"

"ive had the camera almost 2 months and its been great until i went to charge it the camera refuses to charge keep having error messages on the app advising me a number of possible issues i have other arlo cameras dotted around the house which i have not had any problems with ive ordered a battery charging"

"the cost of the plan is not my issue about £12 per month it is more the way to are forced down this route and can’t even set up your new and expensive camera"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"it misses activity right in front of it and at other times it'll spot a flying insect"

"anyway it worked acceptable for a year with little problems until the warranty expired and then it stopped working triggering update firmware"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"it simply doesn't work"

"i have wasted hundreds on this and have finally given up"

"the only camera i had a problem with was a pro version camera where the camera would only record a blacked out picture"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"however the reason that this is not a 5 star product is because netgear is being greedy"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"the only annoying thing is it says compatible with alexa we have 4 however none of our firesticks 3 were compatible only 1 year old so we gave had to buy another"

"i have had my camera's for over 3xyears now but 2 have failed"

"can’t find fault with arlo system"

"upgrading from the original arlo cameras i was wary of some of the negative reviews but have been pleasantly surprised by the improvements on offer with the pro 2"

"can't detect motion through clear glass windows which means this has to be placed outside if you want it watching your front door"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"the 4th camera regularly loses connectivity with the base station no matter where it sits"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"the chain is rubbish though and utterly useless"

"but can't ignore video!"

"one thing to note take care to ensure that sunlight doesn't shine directly into the camera as this will cause false triggering as does vegetation close to the camera which is blowing in the wind"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"no replacement nor repairs"

"absolute rubbish"

"i spent hours contacting the support resetting and re configuring the system"

"after trying to fix the issue using their online support i quickly found this is quite a common issue with the cameras google it loads of customers have had the same problem "

"and there was no prior warning at time of purchase that these units do not work well in cold weather which as i wished to use in the swiss alps is a real bummer"

"upgraded from the arlo hd & really pleased nice to be rechargable so no more buying batteries quality of video is brillaint & nice to have the audio too"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"another problem is their support service is terrible"

"there is no way to remove the message and the camera doesnt update"

"the other gripe i have is when there are two activity zones"

"they have an online form to "email" them that does not work"

"but with a little rearanging now all works perfect"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"night vis absolutely rubbish"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"what makes it worse is the footage from these cameras are very average for example my brother gave his keys to his mate to pick something up from my house"

"i have spent hours with netgear support over this problem and they are simply not interested in fixing it"

"if you leave it at 10 seconds then there is a further problem in that it will not reactivate within a short enough period of time to catch more movement the result is things appear on camera and then magically poof out of existence as it wasn't ready to take the next set of video as it was still busy doing well something but certainly not recording footage or even recognising that there were activities to record"

"one just stopped working but it was outside 24 7 and in all weathers"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"i've bought many security cameras in the past and most seldom seem to live up to my expectations"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"the only negative points would be having to purchase a non netgear permanent power supply and a more secure mounting bracket the one supplied not very secure especially when your putting a £260 item on on external wall"

"oh and its really expensive"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"do not buy under any circumstance unless these issue are resolved"

"there is no way to remove the message and the camera doesnt update"

"tbf unless plugged in they lose some of their best functions but the outside adaptors really short and the hole needed to be drilled is huge there’s a decent lag delay in them and notifications live feed unless the cameras in the same room as the hub my house isn’t small but not a mansion either so can’t be placed all round the outside of the property as lose connection or the lag is ridiculous"

"he spoke to his supervisor and came back to confirm that a one time replacement would be offered which i accepted"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"also hard to justify the very expensive subscription plans given the poor service"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"they offer a free basic package for storing your videos online for 7 days this is great until you discover that it is limited to 5 cameras"

"it doesn't work it echoes and you get a lot of feedback you can't hear a word"

"the only serious criticisms i have is that the activity zone feature and 3 sec preview require the camera to be plugged in which is not practicable for me and is why i wanted battery powered cameras"

"lanmu power adapter for arlo camera replace cr123a batteries for arlo hd security camera white the reason for the 1 star is due to the horrendous battery life"

"there are lots of options now so my advice is really think about your needs before buying"

"hopeless battery life"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"you would think at 220pounds for just one camera the footage would be impeccable you would be wrong"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"to usa for a known fault with their cameras"

"i don't think any camera is going to be perfect and the minor compromises compared with others are worth it"

"battery life was very poor items returned"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"activity zones quite simply don't work notifications are very temperamental"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"easy to install although if broadband goes down it seems you need to go through lengthy set up again "

"arlo take no responsibility for poor products and tech!"

"shame good system but look elsewhere if you want trouble free cameras"

"now 7 weeks into my initial complaint and it is a real nightmare"

"use one for head height by my front door where there is a slight risk it might get stolen and use the other in various discrete locations for close ups sipllumentingvthe wall mounted arlo pro 2 main cameras"

"definitely no were near 6 months that i’ve seen claimed elsewhere"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"arlo has left netgear and appear to not have the resources or expertise to deal with the issues"

"many problems with arlo firmware at the moment so if you haven’t yet invested in an arlo system wait!"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"motion sensor is less sensitive"

"after 5 months the battery won’t charge can’t re synchs the camera"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"the website software runs on adobe flash which is outdated and won’t be supported after december 2020 why are you still using this i’d expect better from a £340 camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"they have more faults and problems than any product i’ve ever tried"

"i’ve three cameras and got them now so tough luck i really wanted to like them but would of been far better buying an nvr and poe cameras but i wanted to integrate with a ‘smart home’ which could of actually done with poe cameras and an nvr as well as these and believed the hype"

"replacement for old camera that didn’t work"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"you need only to read the comments on the user ‘arlo community ‘ site to appreciate the extent of the failures that dissatisfied users are complaining of"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"these cameras are useless "

"would i buy it again no would i buy the later versions that apparently solve the problems listed here no the system was billed as doing the job at the start to buy into it further would be foolish"

"will not read vehicle registration numbers from 5m away which is rubbish"

"alerts are accurate and it never goes offline"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"the price while the quality is good i believe there are other systems out there that probably do just as good a job or near enough for a fraction of the cost especially when you consider the unreliability people face with cameras base units and the application"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"didn't want to wait until my return policy runs out"

"only problem is that the cable is limited to only 1m"

"also literature so tiny it is absolutely impossible to read without high powered magnifying glass"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"then i got a generic email a few months later saying they no longer support this kit"

"two of these are within 4 meters of the base station on on a disused side gate that hasn’t triggered a single recording"

"they aren't it's just the app is rubbish"

"as a camera it’s ok wouldn’t by a gain there are some on the market as good or better and a lot cheaper i would not buy again"

"while this camera is only 720p this is sufficient for short range indoor use"

"the battery now will not charge"

"the motion sensor does not work well and it senses about 3 seconds after someone walks by even at 100% motion detection which kills your batteries!"

"what lets them down is that they will not continually stream and are programmed to shut down when streaming after 30mins"

"if your after sound do not buy as it does not work vey well but the picture is really good so for that its worth it just is it worth 175 quid erm not really no"

"one camera colours went after reasonably short time and could not be corrected"

"one of my cameras has recently stopped working and i cannot contact netgear"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"if you want a security system that is of any use do not buy this system"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"changing batteries is a ball ache too"

"the only issue that i envisage might be a problem is the delay before recording starts"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"to this end useless"

"they don’t last very long"

"they have suggested i spend more with them on a replacement base unit that's not going to happen "

"cut a long story short the arlo rep came to the conclusion that the camera needed replaced but as they were now out of warranty by about six weeks i’d have to purchase a new one"

"this is 2020 not 2000 should be all wifi"

"changed this to 1 star"

"it was outside the 1xyear warranty period so did what stated and the other lost its colour and was in a pink haze but you could still make the picture out"

"detection is not consistent as it picks some but not all up and people just disappear from view which is odd"

"video loads up to the cloud super fast so if a burglar takes out the cam at least the footage is already uploaded i have mine high up so someone would have to jump or get a chair but which time i have a nice face shot video!"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"however point one of problem the arlo cameras only talk to the base station if the cameras are too far away you burn batteries and have impacts on response times upload and staying connected"

"if you use the reset password link that fails too"

"next up the real killer activation speed it is just way way too slow to wake up and start recording you can get an alert saying it has activity but only see an empty screen because whatever activated has already past in the 3 seconds it took to walk the distance and be out of camera"

"buying the new generation would solve both problems but they are stupidly expensive still"

"then i got a generic email a few months later saying they no longer support this kit"

"don’t buy unless you have money to burn!"

"i love the arlo range but it isnt half overpriced for what it is"

"i have contacted arlo’s support who always tells me the same: revoot your router what a waste of time and money and bad customer service"

"batteries no wiring"

"activity zones quite simply don't work notifications are very temperamental"

"so if you are leaving your property unattended for a long period the batteries do not last long enough"

"very poor night vision would give 0 stars for that "

"do not buy this junk!"

"don't make my mistake"

"bought this camera and not only does it eat batteries after a few months the picture only showed as pink"

"therefore this camera is useless unless you never go away for more than a week and don't mind taking them down and recharging regularly these cameras are expensive and a waste of money"

"much narrower field of view"

"unbelievable arrogance"

"as it didn’t tell me till i had opened and tried to sync with the camera to the app did the app tell me i needed a base station"

"update camera died just after 1 year in operation"

"4c is not that cold but that's what killed the new battery"

"night vision is not too bad if you leave an outside light on but not very good otherwise"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"it’s picture is infantescimally better than the arlo original cameras and it has 2 way sound so you can tell the neighbourhood scroats to f*** off from the comfort of your armchair!"

"very frustrating"

"getting the audio trigger sensitivity right is really difficult"

"no idea what to do now but i have gone on holiday and already the battery has died"

"all of them are connected to the hub but the app buffers occasionally and wont show you the feed"

"unreliable continually disconnects and can only be reconnected by taking batteries out"

"if he was running it probably would have missed him"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"the batteries don't last long"